Shipping
We proudly ship within the United States only. We offer both standard and expedited shipping for all domestic orders.
- Processing Time: Orders are typically processed and shipped within 24–72 hours, unless the item is a pre-order. Expedited orders are always prioritized.
- Pre-Orders: If your order contains one or more pre-ordered items, your entire order will ship once all pre-order items are ready. Pre-order shipping timelines vary, and we appreciate your patience.
Carrier Responsibility & Lost Packages
Once an order has been shipped, it is in the hands of the carrier. If a package is:
- Marked as delivered but not received
- Lost in transit
- Held at a carrier facility
- Delivered to an incorrect address
We recommend contacting USPS or UPS directly to resolve the issue, as they will have the most up-to-date tracking details. Healing The Source is not responsible for lost, stolen, or misdelivered packages.
Returns & Exchanges
Due to the nature of our herbal products, we cannot accept returns or exchanges for health and safety reasons.
If you experience any issues with your order, please reach out to our team at healingwithclaudia@gmail.com, and we’ll do our best to assist you.
Thank you for choosing Healing The Source! We appreciate your support and are here to ensure you have the best possible experience with our products.
